This Privacy Policy explains how hq789 collects, processes, stores, and protects the personal data of players using the hq789 platform at hq789.net. Your privacy matters to us — this document is your complete reference for how your data is handled.
Six core principles that govern how hq789 handles your personal information
All personal data held by hq789 is stored using 256-bit SSL encryption and protected by industry-standard security infrastructure. Your account credentials, KYC documents, and financial data are encrypted at rest and in transit. hq789 conducts regular security audits to identify and address vulnerabilities.
hq789 does not sell, rent, or trade your personal data to unaffiliated third-party organisations for their own marketing or commercial purposes. Your contact details, transaction history, and gaming behaviour data remain within the hq789 platform ecosystem and are shared externally only as described in this Privacy Policy.
hq789 collects only the personal data necessary for the specific purposes described in this Policy. We do not collect data speculatively or retain it beyond the periods required for operational and regulatory purposes. Every data element collected by hq789 has a documented legitimate purpose.
hq789 sends promotional communications — including bonus notifications, game updates, and offers — only to players who have explicitly opted in to receive them during registration or from account settings. You can withdraw your marketing consent at any time by updating your hq789 account communication preferences.
hq789 processes personal data in compliance with the requirements of its international gaming license, which includes mandatory data protection standards. Our KYC and AML data processing obligations are set by the licensing authority. hq789 cooperates with lawful regulatory requests for data in accordance with applicable legal frameworks.
You have the right to know what personal data hq789 holds about you, how it is being used, and to request corrections or deletion where applicable. hq789 responds to subject access requests within the timeframes required by applicable data protection law. See Section 10 of this Policy for full details of your rights.
This Privacy Policy ("Policy") is published by hq789 ("hq789", "the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("Player", "User", "you") who access or use the hq789 website at hq789.net and any associated services, mobile interfaces, or products offered through the Platform.
hq789 operates an online casino and sports betting platform designed for players in Pakistan and internationally. In the course of providing our Services, hq789 necessarily collects, processes, and stores personal data about registered players and visitors to hq789.net. This Policy is designed to give you a clear, complete understanding of what data we collect, why we collect it, how we protect it, and what rights you have over it.
This Policy should be read alongside the hq789 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between you and hq789.
For the purposes of applicable data protection legislation, hq789 acts as the data controller in respect of personal data collected from players and visitors. hq789 determines the purposes and means of processing personal data obtained through hq789.net and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
Where hq789 engages third-party service providers to process personal data on its behalf — for example, payment processors, game providers, identity verification services, and fraud detection systems — those providers act as data processors and are contractually bound by data processing agreements that restrict their use of your data to the purposes specified by hq789.
hq789 collects personal data through several channels: directly from you when you register, deposit, wager, or contact support; automatically through your use of hq789.net; and from third-party verification services where applicable. The categories of data we collect are set out below.
When you create an hq789 account, we collect your full legal name, date of birth, Pakistani mobile number, email address (where provided), and the account credentials you set during registration. This information is required to create and maintain your account.
To comply with the requirements of hq789's international gaming license and applicable anti-money laundering regulations, we collect and process identity verification documents including copies of government-issued photo identification (Pakistani CNIC, passport, or equivalent), proof of residential address, and where required, documentation relating to source of funds. This data is processed securely and retained in accordance with our data retention schedule.
hq789 collects records of deposits, withdrawals, and transaction history associated with your account. We collect the name and identifiers associated with your payment method (for example, your JazzCash or EasyPaisa account name) to process and verify transactions. hq789 does not store complete card numbers or full payment credentials — payment processing is handled by our certified payment processors.
We collect data relating to your gaming activity on hq789, including games played, bet amounts, win/loss history, session durations, and responsible gaming tool usage. This data is used to operate your account, comply with our licensing obligations, personalise your experience, and — where relevant — identify signs of problem gambling.
When you access hq789.net, we automatically collect technical information including your IP address, device type, operating system, browser type and version, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile number | Account creation & operation |
| KYC / Identity Data | CNIC copy, address proof | Age/identity verification, AML compliance |
| Financial Data | Deposit/withdrawal records, payment method name | Transaction processing, AML |
| Gaming Data | Bets, game history, session length | Account operation, responsible gaming |
| Technical Data | IP address, device info, browser | Security, fraud prevention |
| Communications Data | Support chat logs, emails | Customer service, dispute resolution |
hq789 uses the personal data it collects for the following purposes:
hq789 processes your personal data on the following legal bases:
hq789 does not sell your personal data. We share your data with third parties only in the following circumstances and under appropriate contractual safeguards:
hq789 engages certified third-party providers to deliver components of the platform — including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT processors), identity verification services, game content providers, hosting infrastructure providers, and fraud detection systems. These providers process your data only on hq789's instructions and are prohibited from using it for their own independent purposes.
hq789 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or other competent authorities where we are legally required to do so or where disclosure is necessary to prevent or detect crime, including money laundering or fraud.
In the event of a merger, acquisition, or transfer of all or part of hq789's business, personal data held about players may be transferred to the acquiring entity as part of that transaction. hq789 will notify affected players of any such transfer where required by applicable law.
hq789 may share your data with other parties where you have given explicit, informed consent to that sharing for a specific purpose.
hq789.net uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, analyse site usage patterns, and support security and fraud prevention systems. The categories of cookies used on hq789.net are as follows:
hq789 does not use third-party advertising or cross-site tracking cookies. We do not share cookie-derived behavioural data with advertising networks or data brokers.
hq789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our international gaming license and applicable legal obligations. Our general retention principles are as follows:
When personal data is no longer required for any documented purpose and no legal obligation requires its retention, hq789 will securely delete or anonymise that data.
hq789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While hq789 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your hq789 account has been compromised, contact hq789 support immediately via live chat.
Subject to the requirements of applicable data protection law and the conditions of hq789's international gaming license, you have the following rights in relation to your personal data held by hq789:
You may request a copy of all personal data hq789 holds about you. We will respond to subject access requests within the legally required timeframe and at no charge for standard requests.
If any personal data hq789 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Requests for correction of registration information are processed through your hq789 account settings or via support.
You may request deletion of your personal data where it is no longer required for its original purpose and no legal obligation requires its retention. Note that hq789's regulatory obligations may prevent immediate deletion of certain categories of data.
You may request that hq789 restrict its processing of your personal data in certain circumstances — for example, while a correction request is being considered or where you have objected to a particular processing activity.
Where hq789 processes your data on the basis of your consent or contractual necessity, and processing is carried out by automated means, you have the right to receive your data in a structured, machine-readable format.
Where hq789 processes your data on the basis of consent — including for marketing communications — you may withdraw that consent at any time through your hq789 account communication preferences, without affecting the lawfulness of processing that occurred before withdrawal.
To exercise any of the rights listed above, contact the hq789 data team via the support email displayed in the footer of this page or through 24/7 live chat from your hq789 account dashboard. hq789 will verify your identity before processing any data rights request and will respond within the applicable legal timeframe. There is no charge for submitting a rights request unless requests are manifestly unfounded or excessive in frequency.
hq789 is strictly an adult platform. Access to all hq789 services is prohibited for individuals under the age of 21. hq789 does not knowingly collect personal data from anyone under the age of 21. Where hq789 has reason to believe that a player is under the minimum age — whether through KYC verification results, third-party checks, or other indicators — the relevant account will be immediately suspended, all data will be reviewed, and the matter will be handled in accordance with our regulatory obligations and the hq789 Terms & Conditions.
If a parent or guardian believes that a minor has registered or attempted to register on hq789, please contact hq789 support immediately via live chat so that the matter can be investigated and resolved without delay.
hq789 operates under an international gaming license and uses third-party service providers — including game content providers, payment processors, and hosting infrastructure — whose servers or operational centres may be located outside Pakistan. Where personal data is transferred internationally by hq789 or its processors, hq789 ensures that appropriate safeguards are in place to protect that data, including contractual data processing agreements that impose data protection standards equivalent to those applied within hq789's own operations.
By using hq789.net and registering an hq789 account, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where such transfers are necessary for the operation of your account and the delivery of hq789's services.
hq789 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the "Effective Date" at the top of this page will be updated, and where the changes are significant, hq789 will notify registered players via account dashboard notification or registered mobile number.
Continued use of hq789.net and the hq789 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using hq789 and request closure of your account. hq789 recommends that you review this Policy periodically to stay informed about how your data is being protected.
For any questions, concerns, or requests relating to this Privacy Policy or hq789's data practices, please contact the hq789 data team using the contact details provided in the footer of this page. hq789 aims to respond to all privacy-related enquiries within five (5) working days.
If you are dissatisfied with hq789's response to a data protection concern or believe that hq789 has processed your personal data in violation of applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction, or with the dispute resolution body appointed under hq789's international gaming license.
hq789 takes all data protection complaints seriously and commits to investigating every complaint thoroughly and responding in good faith.
hq789 is committed to protecting your personal data while delivering Pakistan's best online casino and cricket betting experience. Sign in and explore the platform — in PKR, with JazzCash and EasyPaisa. 21+ only.